You might also appreciate their previous post on why they changed distributors: Just don't lie.
A minor complaint: I wish Clos LaChance didn't post under the name "administrator" -- that name has about as much personality as a lug nut. If you're blogging, give your account a real name.
And some praise: take a look at their contact page. You can't say it's hard to find someone to talk to at Clos LaChance!
(In other news, today's my 55th birthday.)