Whether you agree with this list of 50 things a restaurant staffer should never do or not, it's probably worthwhile to consider a list like this for your tasting room personnel. Consistent, pleasant, and respectful conduct is one mark of a great customer service organization.
Is this too heavy handed? If you had a list like this, would you share it publicly (e.g. post it on your Web site or blog)? What do you think? Leave a comment.
(tip of the hat to the always-interesting Jason Kottke)
Update 11/06/2009: here's part 2, containing another 50 things staffers should never do for a grand total of 100. As with many things online, the comments are nearly as instructive.