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June 27, 2009

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rick

They *can't* remove the post from the web - it's been cached by Google etc. Of course, they can remove it from their site. But they seem to be missing the point - THEY need to decide on things like this. What's their stance, their personality, their ethic? Solicitous? Playfully snarky? Take responsibility for what they do. They were rude and disrespectful initially - nothing will cover that up. So own it, decide on t he post removal and MOVE ON.

Oh and vitriolic anonymous commenters were best described by a Slashdot label - Anonymous Coward. Man up and sign your name folks.

el jefe

Right now they have a huge opportunity to clarify their commitment to customer service and move on.

The previous commenter rick summed things up pretty well I think.

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