Here's a consumer inquiry and response from Chateau Julien, with the headline "This is funny! I suggest he call his insurance company!"
While I can't fault their response from a business perspective (the flawed bottle was a gift, not a direct purchase from the winery), it's quite possible they missed an opporunity to delight, not only the person with the flawed bottle, but the person who gave them the bottle (which retails for $15 or less). Seems like cheap marketing to me.
What do you think? Any winery owners care to comment (especially someone from Chateau Julien?
And they probably should have removed the consumer's personal information from their blog post (I left a comment to that effect when I saw it, and as of 2009-06-08, they appear to have now removed the information).